Refund policy

Effective Date: October 2026

1. Standard 15-Day Returns

Eligible standard, non-custom products may be returned within 15 calendar days of delivery.

To qualify, the product must:

• be new and unused
• remain unassembled
• be unaltered and unmodified
• include all original parts, hardware, accessories, manuals, and packaging
• be securely repacked for return transportation

Return requests must be authorized by LyndaKids before shipment.

For elective, non-defective returns, the customer is responsible for return freight and transportation costs.

LyndaKids does not charge a restocking fee on eligible returns received in qualifying condition.

2. Return Authorization

Before returning an item, contact:
[email protected]

Include your order number and the reason for the return.

Do not ship an item back until return instructions and the appropriate return destination have been provided.

3. Order Cancellations

Orders canceled within 15 calendar days of the order date are eligible for a 100% refund.

Cancellation requests made on or after Day 16 and before shipment are eligible for a 50% refund because production and material commitments may already have been made.

Once an order has been transferred to the freight carrier, it can no longer be canceled and must follow the applicable return process.

4. Custom and Made-to-Order Products

Special-order, personalized, customized, and made-to-order products are non-returnable and non-refundable after production has begun, except in cases of verified shipping damage or manufacturing defect.

5. Delivery Inspection and Visible Freight Damage

Please inspect the shipment when it arrives.

If the cartons, pallet, or packaging show visible damage:

• note the damage on the carrier delivery receipt before signing
• photograph the damaged packaging when possible
• notify LyndaKids within 24 hours of delivery

6. Concealed Damage or Missing Components

If damage or missing components are discovered after opening apparently intact packaging, notify LyndaKids within 5 calendar days of delivery.

Please retain the packaging and provide photographs or other reasonable documentation so the issue can be evaluated.

7. Refund Processing

Approved refunds are returned to the original payment method after the returned product has been received and inspected.

LyndaKids will process approved refunds within 10 business days following inspection.

Additional processing time may be required by the customer's financial institution.

8. Contact

Questions about returns, cancellations, or freight damage:
[email protected]
+1 305 859 3682